k9win Privacy Policy

1. Introduction

k9win ("we", "us", "our") operates an online gaming and sports betting platform accessible at k9win.lat. This Privacy Policy explains how k9win collects, processes, stores, and protects personal information about individuals ("you", "your", "User") who register for or use our services, including players based in Pakistan and other jurisdictions.

By creating a k9win account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the k9win Platform.

This Privacy Policy should be read alongside the k9win Terms & Conditions. In the event of any conflict, the Terms & Conditions shall prevail with respect to the services themselves, while this Privacy Policy shall govern the handling of personal data.

2. Data We Collect

k9win collects personal information in the following categories:

Category	Examples	Source
Identity Data	Full name, date of birth, CNIC number, nationality	Provided by you at registration or KYC
Contact Data	Email address, mobile number (including +92 Pakistani numbers)	Provided by you at registration
Financial Data	JazzCash/Easypaisa wallet details, bank account numbers, transaction history	Provided by you via cashier; generated by Platform
Technical Data	IP address, device type, browser type, operating system, session tokens	Automatically collected on Platform access
Usage Data	Betting history, game session logs, login timestamps, bonus activity	Generated automatically during use of Platform
KYC Documents	Scanned/photographed CNIC, proof of address, selfie verification images	Provided by you during verification
Communications Data	Support chat transcripts, email correspondence, complaint records	Generated through customer support interactions

k9win does not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification and regulatory compliance. You are not required to provide information that is not requested by k9win's registration or KYC processes.

3. How We Use Your Data

k9win uses personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your k9win account. Processing your login credentials and authentication requests, including two-factor authentication (2FA).
• Service Delivery: Enabling you to place bets, play casino games, make deposits, and request withdrawals. Processing PKR transactions via JazzCash, Easypaisa, bank transfer, USDT TRC20, and card payments.
• Regulatory Compliance: Conducting KYC identity verification, anti-money laundering (AML) screening, responsible gaming monitoring, and fraud prevention checks as required by applicable law.
• Customer Support: Responding to your enquiries, resolving account issues, and maintaining records of your communications with k9win support staff.
• Platform Improvement: Analysing usage patterns and technical performance data to improve the k9win Platform, optimise for Pakistani mobile networks, and prioritise feature development.
• Marketing Communications: Sending promotional offers, bonus notifications, and PSL/cricket betting alerts where you have opted in to receive such communications. You may opt out at any time.
• Responsible Gaming: Monitoring account activity for indicators of problem gambling and applying responsible gaming interventions where appropriate, including account restrictions.

4. Legal Basis for Processing

k9win processes personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver the services described in the k9win Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and responsible gaming requirements.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, abuse detection, and internal analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. KYC & Identity Verification

k9win is required to verify the identity of its users before processing withdrawal requests and, in some circumstances, at the time of account registration. This Know Your Customer ("KYC") process is conducted in accordance with applicable anti-money laundering and fraud prevention obligations.

KYC documents, including copies of your Pakistani CNIC, proof of address documents, and any selfie verification images, are handled with the highest level of security. These documents are stored in encrypted form on secure servers with access restricted to authorised compliance personnel on a strictly need-to-know basis. KYC data is not shared with third parties except as required by applicable law or by authorised third-party identity verification service providers operating under data processing agreements with k9win.

KYC documents are retained for the minimum period required by applicable anti-money laundering regulations following account closure, after which they are securely destroyed.

6. Payment Data

k9win processes payment data to facilitate deposits and withdrawals. Depending on your chosen payment method, this may include JazzCash or Easypaisa mobile wallet identifiers, Pakistani bank account details, card numbers (where applicable), or USDT TRC20 wallet addresses.

k9win does not store full card numbers or CVV codes. Card payment processing is handled by PCI-DSS compliant payment processors who operate under contractual data processing agreements with k9win. JazzCash and Easypaisa transaction data is processed via their respective APIs under applicable terms and privacy frameworks.

Transaction records, including deposit and withdrawal amounts in PKR, payment method identifiers, and transaction timestamps, are retained for a minimum period to satisfy financial record-keeping and AML compliance obligations.

7. Cookies & Tracking

k9win uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you access k9win.lat. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for Platform functionality including user authentication, session management, and security. These cannot be disabled without affecting core Platform features.
• Performance Cookies: Collect aggregated, anonymised data about how users interact with the Platform. Used to identify performance bottlenecks and improve Platform experience on Pakistani mobile networks.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and notification preferences. These enhance your experience but are not required for core functionality.

k9win does not use third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality including the ability to log in to your k9win account.

8. Sharing of Personal Data

k9win does not sell, rent, or trade personal data to third parties. We may share personal data with the following categories of recipients only where strictly necessary:

• Payment Processors: JazzCash, Easypaisa, card processors, and other payment service providers, solely to process your transactions.
• KYC Verification Providers: Third-party identity verification services used to process CNIC and document verification, operating under data processing agreements.
• Game Content Providers: Providers such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe receive minimal session data required to deliver game content. These providers do not receive your identity or payment data.
• Regulatory Authorities: Where required by law, k9win may disclose personal data to law enforcement, regulatory bodies, or courts. k9win will notify you of such disclosure where legally permitted to do so.
• Fraud Prevention Services: Aggregated device and behavioural data may be shared with fraud detection service providers to protect the integrity of the Platform.

All third parties with whom k9win shares personal data are required to handle that data in accordance with applicable data protection standards and are contractually prohibited from using it for any purpose other than the service they provide to k9win.

9. Data Retention

k9win retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and contractual obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction.
• KYC documents: Retained for the minimum period required by applicable regulations following account closure, then securely destroyed.
• Customer support communications: Retained for up to three (3) years from the date of the communication unless a longer period is required by an ongoing dispute or regulatory matter.
• Technical and usage data: Retained in aggregated or anonymised form for Platform analytics purposes. Individual-level technical logs are retained for up to twelve (12) months.

Following the applicable retention period, k9win will securely delete or anonymise your personal data so that it can no longer be attributed to you.

10. Data Security

k9win implements technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include TLS 1.3 encryption for all data in transit, encryption at rest for sensitive stored data, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments, and intrusion detection monitoring.

While k9win takes data security seriously, no internet transmission or electronic storage method is completely secure. You are responsible for maintaining the confidentiality of your own login credentials. In the event of a data breach that poses a risk to your rights and freedoms, k9win will notify affected users and relevant authorities as required by applicable data protection law.

11. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by k9win:

• Right of Access: You may request a copy of the personal data k9win holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to k9win's legal retention obligations (see Section 9).
• Right to Restrict Processing: You may request that k9win limit the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a machine-readable copy of your personal data.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact k9win at the support email address displayed in the footer of this page. We will respond to verified requests within a reasonable timeframe consistent with applicable law. We may request identity verification before processing data access or deletion requests.

12. Children's Privacy

k9win operates a strict 18+ minimum age policy. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account, delete the data, and, where appropriate, notify relevant authorities. Parents or guardians who believe that a minor has registered on k9win should contact our support team immediately so we can take appropriate action.

13. Changes to This Policy

k9win may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to registered users via email or via a prominent notice on the k9win Platform prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Your continued use of the k9win Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

14. Contact

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by k9win, please contact our data privacy team at the support email address displayed in the footer of this page. Please include "Privacy Request" in the subject line of your communication to ensure prompt routing to the appropriate team member.

k9win aims to acknowledge privacy-related enquiries within 2 business days and to provide a substantive response within 30 days, or within any shorter timeframe required by applicable law.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions.